Medical Operations & Business Manager

Job Description – Medical Operations & Business Manager Location: Mantri Square Mall, Malleshwaram, Bangalore Organization: Mardamed Healthcare Pvt. Ltd. Salary: 12-18L p.a. CTC Role Overview The Medical Operations & Business Manager will lead the end‑to‑end management of a modern multi‑specialty healthcare center comprising Radiology, OT, OPD, Diagnostics, Pharmacy, and Café. This role requires a medical professional with strong business acumen to ensure operational excellence, compliance, patient safety, and sustainable revenue growth through marketing and sales initiatives across all units. Qualifications MBBS MD (Hospital Administration) / MHA / MBBS MBA (Mandatory). 5 years of leadership experience in hospital or healthcare center operations. Proven expertise in managing multi‑department healthcare facilities (OPD, diagnostics, pharmacy, OT). Strong knowledge of healthcare compliance, medico‑legal work, vendor management, and accreditation standards. Excellent leadership, communication, and problem‑solving skills. Ability to thrive in a startup‑style environment with multi‑tasking and innovation. Key Responsibilities Leadership & Operations Oversee daily operations across Radiology, OT, OPD, Diagnostics, Pharmacy, and Café. Develop and implement operational strategies aligned with organizational goals. Ensure compliance with NABH standards, patient safety protocols, and statutory healthcare regulations. Drive efficiency in workflows, resource utilization, and patient service delivery. Revenue Generation, Marketing & Sales Drive revenue growth in Radiology, OT, OPD, Café, and Pharmacy through targeted marketing campaigns, patient engagement programs, and service expansion. Define and achieve sales targets for each department, ensuring profitability and growth. Collaborate with marketing teams to design promotional strategies, referral programs, and community outreach initiatives. Monitor departmental revenue streams, track performance against targets, and implement corrective measures. Align clinical excellence with financial sustainability by balancing patient care quality and business outcomes. Human Resource Management Lead recruitment, onboarding, and training of doctors, nurses, paramedical staff, and support teams. Implement performance management systems and professional development programs. Build a culture of accountability, teamwork, and patient‑centric service. Clinical, Vendor & Landlord Coordination Collaborate with medical teams to ensure high‑quality patient care. Manage vendor relationships for diagnostics, consumables, pharmacy, and facility services. Handle landlord coordination and property‑related matters for the center. Negotiate contracts and maintain strong vendor/partner relationships. Infrastructure Oversight Supervise renovation, facility upgrades, and infrastructure projects. Ensure timely delivery, adherence to quality standards, and compliance with safety regulations. Align infrastructure initiatives with operational and patient care requirements. Financial & Administrative Oversight Monitor budgets, revenue streams, and cost control measures. Oversee billing, inventory management, and resource utilization. Prepare operational dashboards and reports for senior management. Medico‑Legal & Compliance Ensure adherence to medico‑legal standards, documentation, and reporting. Handle patient grievances, negligence monitoring, and medico‑legal cases with transparency. Maintain compliance with statutory requirements, licensing, and accreditation. Growth & Innovation Initiatives Implement technology solutions for patient engagement and operational efficiency. Drive innovation to improve patient service and company growth. Lead expansion projects and partnerships to strengthen Mardamed’s healthcare footprint. What We Offer Competitive salary and performance‑linked incentives. Leadership role in a modern, multi‑specialty healthcare center. Opportunity to shape and grow a healthcare startup environment. Exposure to advanced radiology, OT, and diagnostic operations. Contact: WhatsApp (preferred):