Quality Analyst – Customer Service

Job Title: Quality Analyst – Customer Service Department: Customer Service Location: Verdant-84 (Pune) Employment Type: Full-Time About the Role We are looking for a detail-oriented and customer-focuse d Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels - email, chat, voice, and social media - to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment. Key Responsibilities Monitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives. D