Customer Grievance Officer

Accessibility- Availability as per defined plan. Defined plan for the district for the month. Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal NPS- Deliver aspirations on customer engagement score Driving financial literacy and customer awareness on Bank products Time to resolve customer concerns- 80% of response & resolutions within TAT Educate Customers about the benefits linked to his bank a/c and recommend products/ services best suited to the customers requirements Partnering with sales field team in running financial literacy camps W ork Experience 3-5 years of relevant experience Educational Level :- Graduate