Student Support- Customer Representative

UNIVO Education · Noida, India

Job Description – Student Support Executive

Work Schedule

5 days working from office

Rotational working days/shifts

Work Location- Noida

Job Summary

We are looking for a Student Support Executive with strong communication and customer service skills to provide timely, accurate, and professional assistance to students. The ideal candidate will be comfortable handling email and phone support, resolving complex queries, and ensuring a smooth and positive learning experience for every student.

Key Responsibilities

• Assist students through email and phone support, addressing educational, technical, and operational queries with accuracy and professionalism.
• Resolve student concerns efficiently while maintaining a high standard of customer service and response quality.
• Provide proactive and timely support to students throughout their learning journey.
• Guide students through the onboarding process, ensuring they understand relevant platforms, processes, and learning resources.
• Ensure a seamless and positive student experience by identifying concerns and providing appropriate solutions.
• Maintain accurate and detailed documentation of student issues, interactions, and resolutions.
• Coordinate with relevant internal departments to ensure timely follow-up and successful resolution of complex student queries.
• Track pending issues and proactively follow up with cross-functional teams until closure.
• Maintain professionalism, empathy, and clarity across all student interactions.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable handling email and phone-based customer support.
• Good interpersonal skills with the ability to communicate effectively with students from diverse backgrounds.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple queries and priorities in a fast-paced environment.
• Good follow-up, coordination, and documentation skills.
• Ability to work independently as well as collaboratively with cross-functional teams.

Preferred Profile

Candidates with experience in Student Support, Customer Support, Customer Service, Email Support, or Education/EdTech support will be preferred.