Call Center Associate (Outbound sales)

Ztek Consulting · Gurugram, India

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers

• Promote telecom products (plans, upgrades, bundles, retention offers)

• Understand customer needs and recommend tailored solutions

• Achieve daily, weekly, and monthly sales targets

• Handle objections and rejections professionally

• Maintain accurate CRM records (calls, conversions, follow-ups)

• Ensure compliance with scripts, quality, and process standards

• Deliver strong customer experience while maximizing revenue

Required Skills:

• Strong communication with neutral/clear English accent

• Sales mindset with persuasive ability

• Active listening and customer empathy

• Resilience and ability to handle rejection

• Basic system/CRM handling