Director of Multi-Unit Operations

About the jobDirector of Multi-Unit Operations
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Full-Time | Field-Based Leadership Role | South Alabama RegionAbout the RoleWe are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses.This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations.The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems.This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential.Key ResponsibilitiesOperational LeadershipOversee day-to-day operations across multiple retail and food service locationsEnsure operational consistency, cleanliness, customer experience, execution, and overall performance standardsConduct regular location visits, operational audits, and performance reviewsIdentify operational gaps and implement corrective action plansPerformance & ProfitabilityAnalyze operational and financial performance across locationsImprove operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standardsMonitor key operational metrics and support profitability improvement initiativesAssist leadership in identifying operational growth opportunitiesLeadership & Team DevelopmentRecruit, train, coach, and develop location-level management teamsBuild a culture focused on accountability, urgency, professionalism, and executionHold managers accountable through measurable expectations and structured follow-upAssist in resolving operational and staffing challengesTechnology, Reporting & SystemsUtilize technology, operational reporting, and performance data to improve visibility and decision-makingDevelop and improve operational procedures, reporting structures, accountability systems, and operational workflowsMonitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicatorsHelp implement and improve operational systems, digital reporting processes, and accountability toolsUse spreadsheets, operational dashboards, task management systems, and operational platforms effectivelyInventory & Operational ControlsImprove operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistencyIdentify operational inefficiencies and areas requiring improvementStrengthen location-level operational discipline and follow-throughReporting & CommunicationMaintain organized operational reporting and follow-up systemsProvide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plansUse operational data and observations to drive accountability and operational decisionsQualifications Minimum RequirementsMinimum 10 years of multi-unit operations management experienceStrong background in retail, restaurant, grocery, convenience, or food service operationsExperience managing multiple locations and leadership teamsStrong understanding of labor management, operational systems, inventory controls, and profitability managementComfortable using technology, operational reporting systems, spreadsheets, and performance-tracking toolsProven leadership, communication, and problem-solving abilityHighly organized, detail-oriented, and execution-focusedComfortable with regular travel between locations and flexible operational schedules when neededPreferred QualificationsExperience overseeing both retail and food service operationsExperience leading operational improvement initiativesStrong understanding of multi-location operational executionExperience building operational systems and accountability structuresExperience using operational technology and reporting platforms to improve business performanceCompensationBase Salary: Up to $80,000Performance-Based Incentive: Up to $20,000 annuallyAdditional growth opportunity for strong performersPerformance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals. xzbcwsv What We Are Looking ForWe are seeking someone who:leads from the frontthinks operationally and strategicallyuses technology and data to drive decisionssolves problems quicklybuilds systems and accountabilityunderstands profitability deeplythrives in fast-paced environmentsadapts quickly to new tools and operational systemsfocuses on execution and measurable resultsThis role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment.ScheduleFull-TimeField-based operational leadership roleFlexible operational schedule requiredExperienceMulti-unit management: 10 years preferredWork LocationIn-person / multi-location operational oversight