Virtual Client Account Manager

Health Plans Inc · Remote, United States

A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.
The Account Manager (AM) is responsible for coordinating and managing the plan implementation for new clients, as well as managing the overall servicing of account issues for existing clients. For new clients, the AM will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing, and communicating plan design. As the primary contact for the group representatives and brokers, the AM collaborates closely with internal staff to communicate service issues; coordinate plan building design; resolves claim payment issues; provides general account service; and provides support to Sales Manager/Director. The AM position requires significant travel as he/she conducts service meetings with each client.
Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
Conduct benefit meetings, producing educational materials, resolving claims/service issues.
Develop all employee/employer materials.
Bachelor’s Degree or equivalent experience.
Three to five years’ experience in client services, preferably in the healthcare industry.
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
We’re a people-first company and value giving back to our community. We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:
~ Medical, Dental and Vision and Prescription Drug Coverage
~ Fitness Reimbursement Benefit
~ Employee Assistance Program
~ Flexible Spending Account & Health Savings Account
~401(k) and Quarterly Bonuses
~ EEO/AA/M/F/Vet/Disability Employer