Senior Executive Information Technology

AND Academy · India

About AND Academy:

AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers professional design education that breaks away from traditional models, integrating live interaction with industry-focused training.

The Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT professional with hands-on experience in IT operations, system administration, CRM management, and automation.

Job Description:

• Provide technical support for Windows/macOS systems, laptops, printers, and IT equipment .
• Manage the IT Helpdesk , troubleshoot technical issues, and ensure timely resolution.
• Maintain IT asset inventory and manage employee/learner onboarding and offboarding.
• Administer Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, LinkedIn Learning, Adobe CC, Zoom , and other organizational platforms.
• Troubleshoot and manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security .
• Manage CRM users, permissions, data, workflows, and basic automations .
• Set up and monitor Email/WhatsApp templates, system alerts, and automated workflows .
• Coordinate with external IT vendors for AMC, hardware procurement, software upgrades, SSL, and license renewals .
• Support continuous improvement of IT systems, CRM processes, and automation .

What We’re Looking For:

• Qualification: Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• Experience: 3+ years of hands-on experience in IT Support, IT Operations, CRM Administration, System Administration, and Automation .
• Technical Skills: Good working knowledge of Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure .
• Experience with Canvas LMS, LinkedIn Learning, Adobe Creative Cloud, Zoom, and Sophos will be an advantage.
• Basic knowledge of HTML, CSS, WordPress, or PHP will be an added advantage.
• Relevant certifications in IT, Cloud, CRM, Automation, Networking, or DevOps will be an advantage.
• Strong troubleshooting, problem-solving, and communication skills .

Work Timings :

9.00 am – 06.00 pm (Monday to Friday)

10.00 am - 05.00 pm (Saturday), 2 Saturdays off

Work Location :

B-26, Okhla Phase – I, New Delhi - 110020

Interested candidates can share their resume at

vedika.totlani@andacademy.com