Physical Security Installation & Service Engineer

Physical Security Installation & Service Engineer Location: London, UK Contract: Permanent Hours: Full-time About the Role We are seeking an experienced Physical Security Installation & Service Engineer to join our team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of a range of electronic security systems across customer sites. This role requires strong technical knowledge of access control, CCTV, and integrated security solutions, with experience working on enterprise-level platforms. The engineer will be responsible for delivering high-quality installations, fault finding, preventative maintenance, and reactive support to ensure customer security systems remain operational. The role will include participation in an on-call/call-out rota, providing out-of-hours support when required. Key Responsibilities Install, configure, commission, and maintain physical security systems including access control, CCTV, and integrated security solutions. Carry out planned preventative maintenance (PPM), reactive repairs, and fault diagnostics. Provide technical support and troubleshooting for customer systems. Configure and support enterprise access control platforms including: Genetec Security Center Honeywell Pro-Watch Perform system upgrades, migrations, integrations, and hardware replacements. Diagnose faults across controllers, readers, locking hardware, networks, and associated security devices. Liaise with customers, project teams, and third-party suppliers to resolve technical issues. Complete accurate service reports, documentation, and system handover information. Maintain a high standard of customer service and professionalism at all times. Participate in an out-of-hours call-out rota. Required Experience & Skills Proven experience as a Physical Security Engineer, Access Control Engineer, or similar role. Strong background in the installation and servicing of electronic security systems. Experience with enterprise access control systems such as: Pro-Watch Knowledge of access control hardware, including controllers, readers, door hardware, and locking solutions. Experience fault finding on IP-based security systems and networked devices. Ability to read technical drawings, schematics, and system documentation. Strong problem-solving skills with the ability to work independently. Excellent communication and customer-facing skills. Full UK driving licence. Desirable Qualifications / Experience Experience with CCTV systems and video management platforms. Knowledge of networking fundamentals (TCP/IP, switches, VLANs). Experience working on large commercial, corporate, or critical infrastructure sites. Manufacturer training or certifications in relevant security platforms. Experience with system integrations and database/server environments. Personal Attributes Professional and reliable approach. Flexible attitude with the ability to respond to changing priorities. Strong attention to detail. Comfortable working independently and as part of a wider engineering team. Willingness to participate in the call-out rota and provide emergency support when required. #J-18808-Ljbffr