Customer Support Executive

Exp- 1-2 Years CTC- 4.5 Lac Mode- Hybrid Language Required- Hindi, English Responsibilities ● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT. ● Assisting customers while they shop online; guiding them on the best design products for their homes. ● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries. ● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints ● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification ● Make reminder calls to clients, send follow-up emails, and schedule appointments