Customer support associate

At Skillo Villa, we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership, navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

Job Location: On-site, Bengaluru, JP Nagar, Bengaluru Full-time · Immediate Joiners Preferred Mon – Sat (6-days working) 0–3 Yrs Exp Graduated or Post Graduate - mandatory) Perks and Benefits (Performance Based) And benefits performance based

What you'll do:

Handle student queries across calls, chat, and email Stay sharp on all course, platform, and payment-related info so you're never caught off guard Own escalations, social media or otherwise, keep things calm, find a way forward Work cross-functionally with internal teams to close open issues on time, every time Complete accurate, prompt documentation for every resolved case — no loose ends Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for:

0–3 years in Customer Support / Customer Success / Student Support Experience handling escalations and social media complaints Strong verbal and written communication in English Proficiency in Excel and Google Sheets for reporting Ability to work 6 days a week in a fast-paced environment Prior Ed Tech / Saa S experience is a strong plus

#Customer Support#Escalation Handling#Social Media Escalations#Live Chat Support#CRMTools#Google Sheets#Excelreporting#Ed Tech #Support Student #Success Email #Support#Problem Solving# Inbound Calls