Customer Relationship Executive (Hospital)

Company Description Real Jobs Consulting Services is a Gurgaon-based firm specializing in high-quality placement and HR consulting solutions for a wide range of clients. The organization offers services such as HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work-from-home opportunities. A team of experienced consultants focuses on maximizing clients’ business potential through strategic HR services and deep knowledge of placement operations. Many companies and professionals across Gurgaon rely on Real Jobs Consulting Services for trusted support in hiring and career development.
Role Description The Customer Relationship Executive (Hospital) is a full-time, on-site role based in Delhi, India. This position is responsible for managing and nurturing relationships with hospital clients, ensuring a high level of customer satisfaction and timely resolution of queries and concerns. Day-to-day activities include coordinating with hospital stakeholders, gathering feedback, addressing service issues, and maintaining accurate records of client interactions. The role also involves supporting business development efforts by identifying client needs, suggesting service improvements, and collaborating with internal teams to deliver consistent, high-quality service. The executive will be expected to represent the organization professionally, maintain regular communication with clients, and contribute to long-term client retention.
Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering responsive and empathetic support to hospital clients.
• Candidates should possess Business Relationship Management and Client Relations skills to build, maintain, and grow long-term partnerships with healthcare stakeholders.
• Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to convey information professionally.
• Relevant experience in hospital or healthcare client-facing roles, account management, or customer success is highly beneficial.
• Ability to work on-site in Delhi, manage multiple client accounts, and use basic CRM or documentation tools effectively.
• Diploma or bachelor’s degree in business, healthcare administration, or a related field is preferred, along with a collaborative work style and strong problem-solving abilities.