Lead Qualification & Outreach

About Duratuf We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai Our equipment keeps workers safe at 4,142 customers across 65 countries — when it works, someone gets to go home to their family. We're on our way to 10,000 protected workplaces by 2035 What you'll own • Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility and customer segment (distributor / EPC / end-user / OEM / government); make correct qualify / reject decisions with minimal supervision; flag junk to the manager same day, never pass it forward. • Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsApp Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed enquiries and FRT ≤ 15 minutes. • Clean handoff to Sales - transfer every qualified lead with full context: company info, product interest, MOQ fit and conversation history. • Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads and existing prospects; pick the right reason, right message and right channel for each objection (MOQ too high, price, timing) rather than sending generic follow-ups. • CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage, 100% data completeness across inbound and outreach, zero pending updates beyond end of day. • Pipeline reporting - weekly review with the Support Manager: contacts reached, response rate, conversion funnel and pipeline value. What we're looking for • Graduate , with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiry handling. • Empathy first - patience, warmth and persistence handling repeated enquiries; professional phone and chat etiquette; a genuine customer-first mindset. • Multitasking under load - able to manage simultaneous calls, chats and CRM updates without dropping a touchpoint; quick, accurate, unflustered. • Bilingual communication - confident, professional English and Hindi across calls, WhatsApp and email; qualifies inbound and initiates outreach with equal ease. • Lead-qualification logic - knows when to qualify, when to reject, and when to route to outreach instead; handles MOQ, price and product-fit objections without escalating every touchpoint. • CRM discipline - comfortable keeping lead status, remarks and follow-ups current in real time; familiarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a strong plus. • Nice to have - exposure to PPE / industrial-safety products, B2B trade platforms, or any AI- based lead-nurturing tool. Values fit(non-negotiable) • Integrity - pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts, no follow-ups marked done that weren't. • Accountability - owns FRT, follow-up completion, qualification accuracy and outreach conversion as personal numbers, without being chased. • Persistence - pursues long-cycle outreach across multiple touchpoints; nurturing compounds over time. • Adaptability - adopts new tools and cadences; not tied to fixed scripts or manual-only workflows. Location & basics •Office-first, Kolkata HQ (South City Business Park, Anandapur). Full-time. •Office-hours channel coverage expected across all inbound platforms. •Everything runs on Zoho One; a paid AI assistant seat for every employee.