Intel ema sme

Walkin In TCS at Chennai

Date:-

Location:-Chennai

Skill:-Intel EMA

Exp:-5 to 12

Must have Skill:-

Intel EMA Architecture & Capabilities

Remote Device Recovery & Break‐Fix

Endpoint Security & Access Control

Integration with EUC Tooling

Integration with EUC Tooling

Operational Governance & Automation

JD

Job Requirements*

Technical Skills

Strong hands‐on experience with: Intel EMA server deployment and configuration Intel AMT‐enabled device management OOB remote troubleshooting and recovery Good understanding of: Windows enterprise endpoints Networking fundamentals (ports, certificates, DNS) PKI and secure authentication models Experience working with: Intune and/or SCCM ecosystems Service Now or similar ITSM platforms Familiarity with: VIP / executive support models Remote and distributed workforce environments

Process & Operational Skills

ITIL Incident, Problem, and Change Management Experience supporting P1/P2 incidents Understanding of audit and security compliance requirements

Key Responsibilities*

Intel EMA Design & Implementation

Design and deploy Intel EMA in enterprise EUC environments Configure EMA server, device onboarding, and access models Define personas and supported use cases (VIP, remote users, break‐fix)

Remote Support & Device Recovery

Act as SME for out‐of‐band endpoint recovery Support remote troubleshooting when OS, VPN, or network is unavailable Reduce onsite visits and device replacement through remote recovery

Operational Support & Incident Handling

Serve as L3 escalation for Intel EMA related incidents Support Service Desk and EUC teams during major incidents Develop standard recovery playbooks

Security, Access & Governance

Enforce secure access controls for EMA usage Maintain audit logs and compliance evidence Participate in security reviews and risk assessments

Documentation, Automation & Improvement

Create SOPs, runbooks, and knowledge articles Identify automation opportunities within EMA workflows Continuously improve device recovery success rates