Itil framework l3

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TCS is Hiring for ITIL framework L3 -Problem Management

Experience Range : 10+ Yrs Yrs

Job Location : PAN India

Interview Mode: Virtual Mode

Must-Have

7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles. Strong hands‐on experience with ITIL Problem Management processes and governance. Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis). Experience driving high‐quality RCAs with clear distinction between workaround, remediation, and permanent fix. Proven ability to perform incident and problem trend analysis to identify systemic risks. Experience working in complex, multi‐vendor enterprise environments. Strong documentation, analytical, and facilitation skills

15 years of Continuous Education.