Community Associate

Who we are : Building workspaces you love, in places you love ! wrkwrk is a fast-growing premium co-working and managed office provider for emerging hubs that has started it first facilities in Mangaluru - The Silicon beach of India. At wrkwrk, we aren’t building just workspaces. We are creating a magical experience within spaces that inspire our clients to succeed in what they do best. From startups to multinationals, we offer a blend of world-class amenities, scalable offerings and supportive environments to work, collaborate, and resonate towards collective wins. What we’re looking for We're looking for a highly organised, process-oriented Community Associate who enjoys working behind the scenes to keep operations running smoothly. This role is primarily operations-focused, supporting day-to-day centre management through inventory control, asset management, budgeting, MIS reporting, vendor coordination, documentation, and operational process execution. The role also involves supporting a smooth member experience at the center and ensure all escalations are handled proactively. If you're someone who loves systems, enjoys working with data, has excellent computer skills, and believes that great customer experiences begin with great backend operations, we'd love to meet you. What you’ll be doing • Welcome and assist clients, members, and visitors, ensuring a professional and seamless experience. • Manage inventory, asset tracking, office supplies, and procurement requests to ensure smooth day-to-day operations. • Maintain operational MIS, reports, dashboards, budgets, and cost trackers using Excel and Zoho. • Coordinate with vendors (housekeeping, security, maintenance, IT, pantry, etc.) to ensure timely service delivery and operational efficiency. • Maintain operational documentation, invoices, SOPs, compliance records, and other administrative documentation. • Assist members with meeting room bookings, workspace reservations, visitor registrations, and access management. • Address client queries and coordinate with internal teams to resolve issues and escalations promptly. • Coordinate on community events, networking sessions, workshops, and member engagement initiatives. • Handle incoming and outgoing mail, courier, and package management. • Monitor workplace security by maintaining visitor records, ensuring adherence to security protocols, and reporting any suspicious activity. • Perform general administrative tasks including data entry, filing, record maintenance, and office coordination. • Identify opportunities to improve operational processes and ensure adherence to established standards and procedures. What you need to bring to the table 1. High school diploma or equivalent; additional education or certifications or experience in Customer service/educational/hospital/hospitality industry is a plus. 2. Previous experience in Operations/Administration/Customer-facing roles will be preferred 3. Excellent communication and interpersonal skills - to 100% proficient in English, proficiency in local languages - Kannada, Tulu are a big plus 4. Strong organisational and multitasking abilities. Proficiency in using office equipment and basic computer software (e.g., Microsoft Office Suite - handling of booking/vendor management suite is a big plus). 5. Friendly, professional, and a strong commitment to providing exceptional customer service. 6. Knowledge of the co-working industry and an understanding of the needs & functioning of start-ups Why you’ll love working with us • You’ll will be working in land of sun, surf & fun! - A beautiful coast with a super high air quality & happiness index! • You’ll be leading Community for a young company that’s redefining the future of work spaces. • You’ll have the freedom to experiment, innovate, and leave a lasting impact. • You’ll work with passionate people who have a great track record, and believe in a no-fluff & zero-politics environment. • Most importantly, you’ll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India !