Early Intervention Specialist

Member First Mortgage is hiring an Early Intervention Specialist to join our expanding Default & Loss Mitigation team!

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Join our team and make a meaningful impact by supporting our Default & Early Intervention operations through accurate reconciliations, financial recordkeeping, and reporting. This in-office role offers the best of both worlds: the opportunity to collaborate closely with local colleagues while building strong relationships with team members across the organization. If you're looking to grow your career in a collaborative, family-oriented environment, we'd love to connect with you.
Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.
Benefits We Offer:Generous and competitive healthcare packagesEmployer paid short-term and long-term disabilityEmployer paid Life Insurance100% Employer paid Vision401K Plan with match20 days PTO - no waiting periods!Fun and collaborative team environmentCompensation: $19.00 - $24.00
Responsibilities:Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Research borrower information to determine valid contact information. Discusses payment options, including available government programs. Refers and escalates cases as necessary for further reviewMonitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent mortgage accounts current at the 15, 30, 60, and 90 day level. Makes outbound collections calls in a professional manner. Prepares and sends out appropriate written notices as needed. Answers incoming borrower telephone communications and responds to delinquent borrower written communications as needed.Updates system coding and notes accordingly to monitor and report status of collection efforts. Follows federal and state laws concerning handling debt collection as well as meet legal requirements and follow internal policies.Willing and able to work some evening and weekend shifts.Performs other job related duties as assigned.
QualificationsOne year to three years of similar or related experience. xzbcwsv Strong customer service skillsProblem solving and analysis skillsAbility to communicate clearly and effectively, both verbally and in writingSolid time management skills to organize, prioritize, and meet required deadlines
If you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!