IT Support Technician

Confidential · United States

Salary: $60,000 - 65,000 per year Requirements:

• We need hands-on experience with Microsoft 365 and Office 365.
• We require active directory user administration experience.
• We expect Windows 11 desktop and laptop support skills.
• We need solid troubleshooting ability for desktop and laptop hardware.
• We require support experience with network and local printers.
• We expect familiarity with ticketing platforms and remote support tools.
• We value strong customer service skills and professional communication.
• You must be able to pass a background check.
• You must be authorized to work in the United States and be reliable, punctual, and professional.
• Preferred: Microsoft Intune or endpoint management experience.
• Preferred: experience with VoIP phone systems.
• Preferred: CompTIA A+, Microsoft, or similar certifications.
• Preferred: experience in a mid-to-large enterprise or public-sector IT environment.
• Preferred: asset and inventory management experience.
• Preferred: three years of desktop or IT support experience.
• Preferred: ability to commute to Orange, CA 92868 and work on site.

• We receive, log, diagnose, and resolve end-user support tickets through an enterprise ticketing system, escalating issues to senior IT when needed.
• We provide both remote assistance using remote-control tools and hands-on on-site support.
• We set up, image, and configure new PCs, and install, upgrade, patch, and troubleshoot software.
• We handle IMAC work, including relocations, reconfiguration, network printers, and user orientation.
• We diagnose and resolve hardware, software, and network connectivity issues such as login, file access, and printing.
• We back up and restore user data before repairs.
• We maintain accurate asset and inventory records, tag hardware, and manage loaner and spare equipment.
• We support VoIP handset moves, adds, changes, and voicemail password resets.
• We document system configurations and resolutions thoroughly.

• Active Directory
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Network
• Office 365
• Windows

More:

We are an established Southern California IT services firm hiring on-site Desktop Support Technicians in Orange County to support end users alongside our IT team. This is a stable, full-time, multi-year role with predictable daytime hours, Monday through Friday, and occasional after-hours support may be needed for emergencies. We offer health, dental, and vision insurance, 401(k) with matching, paid time off, and a professional in-person work environment in Orange County.

last updated 39 week of 2026