Contact Center Training & Talent Development Lead

SWBC · San antonio, United States

SWBC is seeking a talent development professional to train and mentor contact center new hires in Collections and Customer Service Inbound. You will deliver in-person and virtual sessions, update curricula, and track performance metrics to ensure a smooth transition into the roles.

The role emphasizes cross-training across Collections, and Customer Service Inbound, with a strong focus on communication and organizational skills.