AESTHETIC PLASTIC SURGERY OFFICE MANAGER

Company DescriptionThe Maercks Institute is a premier aesthetic plastic surgery practice in Miami, FL, founded by the internationally renowned plastic surgeon Dr. Rian A. Maercks. Known for combining scientific expertise and artistic precision, the practice is distinct in its focus on delivering natural results through innovative, tailored techniques. Instead of standard procedures, The Maercks Institute employs approaches like the Cold-Subfascial Breast Augmentation™ and Aesthetic Facial Balancing™, both lauded for their subtle, refined outcomes. At its core, the Institute embraces a philosophy of timeless beauty, balance, and individuality to enhance each patient’s natural features.

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Role DescriptionThis is a full-time, on-site role based at The Maercks Institute in Miami, FL, for an Aesthetic Plastic Surgery Office Manager. Responsibilities include overseeing daily office operations, managing administrative tasks, ensuring the smooth function of office equipment, and providing exemplary customer service to all patients. The Office Manager will coordinate schedules, oversee patient communications, maintain office efficiency, and ensure compliance with clinic standards. This role requires a proactive approach to problem-solving and exceptional organizational skills.
QualificationsStrong Communication skills to effectively coordinate with the team, address client inquiries, and resolve issuesExperience in Administrative Assistance and Office Administration to manage schedules, records, and the overall office environmentKnowledge of operating and maintaining Office Equipment used for daily business tasksExcellent Customer Service skills to create a welcoming and professional patient experienceAbility to multitask and prioritize effectively in a fast-paced settingPrevious experience in a medical or aesthetic practice is strongly preferredProficiency in office management software and tools
Title: Office Manager / Practice Manager (Luxury Aesthetic Surgery | High-Revenue Operations)Location: Miami, FL (The MAERCKS Institute)Type: Full-time | In-person
About The MAERCKS Institute
The MAERCKS Institute is a boutique, high-performance aesthetic surgery practice built around a rare standard: world-class results, operational precision, and a culture of accountability. We serve a discreet, discerning clientele who expect excellence in every detail patient experience, communication, scheduling, coordination, and outcomes.This role is not for someone who “keeps the office afloat.” It is for a leader who builds systems, develops people, protects culture, and ensures that the practice runs with calm, consistent excellence every day.
The OpportunityWe’re hiring an Office Manager / Practice Manager to take full ownership of day-to-day operations and team performance—bridging clinical excellence with business execution.You will run the machine: people, schedules, workflows, patient flow, training, compliance, accountability, KPIs, and the “no dropped balls” culture that premium medicine requires. Practice managers in aesthetic/plastic surgery environments are commonly accountable for end-to-end operations, workflow continuity, and patient experience, with an emphasis on growth and economic performance. 
What Success Looks Like (First 90 Days)Patient flow and consult flow become predictable, clean, and measurableLead response time and conversion discipline become non-negotiableScheduling errors, chart gaps, missing photos, and day-of-surgery surprises move toward zeroThe team begins operating with ownership instead of escalation cultureClear KPI scorecards exist for each role, with coaching cadence established
Core ResponsibilitiesOperations & ExecutionOwn daily clinic and surgery-day readiness: rooms, records, photos, consents, instruments, staffing, flowEnsure scheduling accuracy across systems, including anesthesia and surgical coordinationImplement SOPs and enforce “single source of truth” workflows to eliminate errors and duplicationPeople LeadershipLead hiring, onboarding, training, performance management, and accountability rhythmsBuild a “team-first” culture: proactive support, no blame, no gossip, no disengagementCoach individuals into high performance—and decisively address misalignmentPatient Experience & Revenue DisciplineEnsure every qualified lead is handled with urgency, professionalism, and disciplined follow-upTrack consult pipeline, conversion, and patient journey integrityPrevent missed opportunities through structure, reporting, and ownershipCompliance & RiskMaintain HIPAA/OSHA-aligned operations, training, and documentation standards; many practices place this responsibility with office/practice leadership. Reporting & KPIsMaintain dashboards for leads, consults, bookings, cancellations, conversion rates, reviews, and operational error ratesLead weekly team huddles and monthly performance reviews with action plans
Qualifications5+ years managing a medical practice (aesthetic surgery/derm/concierge medicine strongly preferred)Demonstrated success operating in a high-revenue, high-expectation environmentStrong leadership presence: calm under pressure, high standards, direct communicationKPI fluency: can measure, coach, and improve performance with numbers—not vibesOperational rigor: systems thinker, loves checklists, hates chaos, finishes what they startDiscretion, emotional intelligence, and a luxury-service mindset
CompensationCompetitive and commensurate with experience, with performance-based growth. xzbcwsv (Practice manager pay in Miami varies widely depending on scope and seniority; market data often places BASE SALARY ranges roughly in the ~$70k–$130k band for management roles, with higher potential at top-performing practices. )
Why This Role Is SpecialIf you’re the kind of leader who wants to build something rare—where patients feel taken care of, the team is proud, and the operation runs like a machine this is the job.Apply: 
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The highest-performing practice you’ve managedThe KPI system you usedA time you turned chaos into structure