Company Administrator

Company Description:Terrain Pharmaceuticals is a specialty non-opioid pharmaceutical manufacturer based in Reno, Nevada. Founded in 2012, Terrain develops purpose-formulated transdermal patches, gels, ointments, creams, and tablets for pain management, serving prescribers, pharmacies, and wholesale partners.

If the following job requirements and experience match your skills, please ensure you apply promptly.
Role Description:The Company Administrator works across every department at Terrain rather than inside one. Their role will be keeping project boards current, maintaining the training library, showing a new hire how to use the software, entering quality records, and handling mailing, shipping, and sample logistics. This role owns that work so that it gets done consistently instead of falling to whoever has a spare hour. The mix of work changes over time. Quality documentation support is a substantial share of the role at the start and is expected to taper to a minor part as Terrain’s quality system matures, with systems and training work growing to fill that space.
Areas of Responsibility:The role spans the areas below. None of them is the primary duty; time across them shifts with the needs of the business.
Systems and Workflow Upkeep• Maintain the company’s boards so that open items, owners, and due dates reflectactual status.• Capture action items from recorded meetings and update the boards, reviewing AI-suggestedupdates as a checklist and confirming an item is complete before closing it.• Act as a second set of eyes on critical, time-sensitive operational items, such as reorderwindows tied to material expiry, backing up the owner so that deadlines do not slip.• Track software subscriptions, user seats, renewal dates, and administrator ownership so thatno account is left without an owner when someone leaves or changes roles.• Serve as the first stop for “how do I” questions about Terrain’s software, routing access andpermission requests to the system owner.• Help maintain the AI tools the team uses daily and the reference content behind them.• Contact software and tool vendors when a critical system breaks or needs maintenance, andfollow up until the issue is resolved.
Training and Knowledge Library:• Administer the Whale knowledge center: organize content into boards and libraries and managepermissions, with occasional quizzes and training assignments.• Turn recorded walkthroughs and files in the SharePoint training folder into organized,step-by-step guides, and check AI-generated steps for accuracy before publishing.• Record Loom walkthroughs and build software onboarding content for new hires andcolleagues covering another role (NetSuite, , Microsoft 365, Claude, LSPedia).• Keep a quick-reference guide of vendor and partner contacts current so that anyone can reachthe right person when an issue comes up.
Quality Documentation Support: Enter, format, and route quality records and SOPs in Qualio as the document originator, workingunder the direction of the Head of Quality.• Move documents through department review and final approval, tracking each to completion.• Follow good documentation practices so that records hold up in audits.
Administrative Logistics Support:Receive and send vendor samples, and arrange for samples to be forwarded to the rightpeople, often at several separate addresses.• Coordinate on-site and physical work, such as relabeling or rework, with the partners andvendors who perform it.• Handle mailing and shipping logistics, including preparing packages and trips to the post office.• Manage vendor interactions tied to samples, shipments, and deliveries, following up until eachitem is closed.
Additional DutiesTake on administrative tasks reassigned from other roles as workflows change.• Recommend process improvements, including automation of routine administrative work.• Perform other related duties as assigned.
Path Forward:The role is built to grow. As the Administrator learns Terrain’s systems and operations, there isroom to take on more responsibility or move toward an area of the business that fits the person’sstrengths as opportunities open.
QualificationsRequired• A track record of working across many different software tools and keeping a lot of unrelatedmoving parts on track at the same time.• Two or more years in an administrative, office coordination, or operations support role.• Ability to send and receive mail and packages, including regular trips to the post office.• Comfort learning new software quickly and teaching it to others.• Working proficiency in Microsoft 365, including Outlook, Excel, SharePoint, and Teams.• Clear written communication, including the ability to turn a demonstration into instructionssomeone else can follow.• Clear communication with outside vendors and the follow-through to get results from them.• Attention to detail, particularly with records and documentation.
Preferred• Experience with or a similar project management tool.• Experience with NetSuite or another ERP system.• Experience recording and editing training videos.
Tools Used , Whale, Microsoft 365 (Outlook, Excel, SharePoint, Teams), NetSuite, Qualio,LSPedia, Fireflies, Loom, and artificial intelligence platforms in accordance with the Company’s AIAcceptable Use Policy, as amended.
This job description is not an exhaustive list of duties and may be revised to meet business needs. xzbcwsv TerrainPharmaceuticals is an equal opportunity employer.