Account Management Representative
Group Bayport · Mumbai, India
FULL TIME
Job Description
Job Role- AMR – B2B Sales Advisor (Trade, Contract, Dealer & Marketplace Channels | NorthCape) (AMR – Account Management Representative) Shift - Night shift WFO Location-Gurgaon
About Group Bayport:-
Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
For more about Group Bayport, please visit Website: LinkedIn: Overview
We are seeking a
high-impact AMR (Account Management Representative)
to support
NorthCape’s Trade, Contract, Dealer, and Marketplace business . This role is built to
enable Sales Reps, Dealers, and Marketplace partners , remove operational friction, and accelerate revenue growth.
The AMR functions as a
sales and operations bridge , combining
B2B sales coordination, dealer and marketplace management, research-led outreach, email marketing support, and strong execution discipline . This is a
revenue-aligned role , not a call-center position.
Key Responsibilities
B2B Sales, Dealer & Marketplace Enablement Act as the primary support partner for
Sales Reps, Trade Accounts, Dealers, and Marketplace partners . Manage daily interactions with
B2B Sales, Dealer & Marketplace Enablement Support
dealer onboarding and activation
across Trade and Marketplace channels. Conduct
account, dealer, and marketplace research
to identify growth and expansion opportunities. Support
email-based sales outreach, follow-ups, and campaign execution
for dealers and marketplace accounts. Share pricing, product details, catalogs, mockups, and order status updates to support deal closure. Partner closely with Sales Reps to ensure
smooth closure, onboarding, and post-order follow-ups . Contribute directly to
sales targets and revenue growth
across channels.
Order, Operations & Marketplace Management Accurately
enter, process, and track B2B and Marketplace orders
in internal systems. Manage
marketplace order flows , including acknowledgements, SLAs, and exception handling. Proactively update shipping timelines, tracking details, and manage overdue or delayed orders. Resolve order-related issues such as
cancellations, modifications, returns, warranty claims, and partial shipments
within SLAs. Coordinate with production, logistics, and operations teams to ensure timely fulfillment.
Marketplace Performance & Compliance Support
SKU onboarding, catalog updates, and pricing accuracy
for marketplaces. Monitor marketplace KPIs including
order acceptance rate, cancellations, delivery SLAs, and returns . Coordinate with internal teams to address marketplace escalations and compliance requirements. Support review management and issue resolution to protect marketplace ratings.
Finance & Commercial Support Coordinate with finance for
invoicing, acknowledgements, credit notes, and payment follow-ups . Support quotation preparation and ensure correct commercial terms across channels. Maintain accuracy of
product codes, dealer pricing, routing, and marketplace data .
Reporting & Stakeholder Coordination Prepare and share
pipeline, order status, dealer, and marketplace performance reports . Maintain structured documentation and clear updates for internal stakeholders. Support leadership with data inputs for
channel performance reviews .
Required Skills & Experience Graduate with
3–6 years of experience
in
B2B sales support, account management, dealer management, or marketplace operations . Hands-on experience supporting
Trade, Dealer, or Marketplace channels . Exposure to
research-based selling, email marketing, and structured follow-ups . Experience working with
CRM, ERP, OMS, and Marketplace portals
(e.g., Wayfair, Target, etc. – preferred). Strong analytical and reporting skills (Excel proficiency required). Excellent communication, coordination, and problem-solving skills. Ability to manage multiple priorities with high ownership. Customer-first and execution-driven mindset.
What Makes This AMR Role Critical Acts as a
single-threaded owner
for Sales, Dealer, and Marketplace support. Reduces sales cycle time and operational dependency. Improves dealer and marketplace partner experience. Direct impact on
revenue growth, activation, and retention .
Success Metrics Sales closure support effectiveness Dealer and marketplace activation speed Order accuracy and SLA adherence Marketplace health metrics (acceptance rate, cancellations, reviews) Revenue contribution and pipeline health
About Group Bayport:-
Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
For more about Group Bayport, please visit Website: LinkedIn: Overview
We are seeking a
high-impact AMR (Account Management Representative)
to support
NorthCape’s Trade, Contract, Dealer, and Marketplace business . This role is built to
enable Sales Reps, Dealers, and Marketplace partners , remove operational friction, and accelerate revenue growth.
The AMR functions as a
sales and operations bridge , combining
B2B sales coordination, dealer and marketplace management, research-led outreach, email marketing support, and strong execution discipline . This is a
revenue-aligned role , not a call-center position.
Key Responsibilities
B2B Sales, Dealer & Marketplace Enablement Act as the primary support partner for
Sales Reps, Trade Accounts, Dealers, and Marketplace partners . Manage daily interactions with
B2B Sales, Dealer & Marketplace Enablement Support
dealer onboarding and activation
across Trade and Marketplace channels. Conduct
account, dealer, and marketplace research
to identify growth and expansion opportunities. Support
email-based sales outreach, follow-ups, and campaign execution
for dealers and marketplace accounts. Share pricing, product details, catalogs, mockups, and order status updates to support deal closure. Partner closely with Sales Reps to ensure
smooth closure, onboarding, and post-order follow-ups . Contribute directly to
sales targets and revenue growth
across channels.
Order, Operations & Marketplace Management Accurately
enter, process, and track B2B and Marketplace orders
in internal systems. Manage
marketplace order flows , including acknowledgements, SLAs, and exception handling. Proactively update shipping timelines, tracking details, and manage overdue or delayed orders. Resolve order-related issues such as
cancellations, modifications, returns, warranty claims, and partial shipments
within SLAs. Coordinate with production, logistics, and operations teams to ensure timely fulfillment.
Marketplace Performance & Compliance Support
SKU onboarding, catalog updates, and pricing accuracy
for marketplaces. Monitor marketplace KPIs including
order acceptance rate, cancellations, delivery SLAs, and returns . Coordinate with internal teams to address marketplace escalations and compliance requirements. Support review management and issue resolution to protect marketplace ratings.
Finance & Commercial Support Coordinate with finance for
invoicing, acknowledgements, credit notes, and payment follow-ups . Support quotation preparation and ensure correct commercial terms across channels. Maintain accuracy of
product codes, dealer pricing, routing, and marketplace data .
Reporting & Stakeholder Coordination Prepare and share
pipeline, order status, dealer, and marketplace performance reports . Maintain structured documentation and clear updates for internal stakeholders. Support leadership with data inputs for
channel performance reviews .
Required Skills & Experience Graduate with
3–6 years of experience
in
B2B sales support, account management, dealer management, or marketplace operations . Hands-on experience supporting
Trade, Dealer, or Marketplace channels . Exposure to
research-based selling, email marketing, and structured follow-ups . Experience working with
CRM, ERP, OMS, and Marketplace portals
(e.g., Wayfair, Target, etc. – preferred). Strong analytical and reporting skills (Excel proficiency required). Excellent communication, coordination, and problem-solving skills. Ability to manage multiple priorities with high ownership. Customer-first and execution-driven mindset.
What Makes This AMR Role Critical Acts as a
single-threaded owner
for Sales, Dealer, and Marketplace support. Reduces sales cycle time and operational dependency. Improves dealer and marketplace partner experience. Direct impact on
revenue growth, activation, and retention .
Success Metrics Sales closure support effectiveness Dealer and marketplace activation speed Order accuracy and SLA adherence Marketplace health metrics (acceptance rate, cancellations, reviews) Revenue contribution and pipeline health
Details
| Company | Group Bayport |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |