Customer Support Executive - Fashion/ E-Commerce

<p><b>Responsibilities: </b> </p><p><br /></p><ul><li>Engage in effective and persuasive communication to highlight the value proposition. </li><li>Work towards achieving and exceeding sales targets. </li><li>Employ consultative selling techniques to understand customer needs and recommend suitable products. </li><li>Build and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication. </li><li>Address customer inquiries and concerns, providing timely and accurate information. </li><li>Develop a deep understanding of product offerings and be able to effectively communicate their features and benefits to customers. </li><li>Maintain accurate and up-to-date records of all interactions with customers in the company's CRM system. </li><li>Provide regular reports on sales performance, activities, and challenges. </li> </ul><p><br /></p><p><b>Good to have: </b> </p><p><br /></p><ul><li>Proven experience in sales conversion, preferably in the beauty and lifestyle sector. </li><li>Excellent communication skills with a clear and persuasive approach. </li><li>Strong interpersonal skills and the ability to build rapport with customers. </li><li>Results-driven and able to meet and exceed sales targets. </li><li>Familiarity with CRM software and proficiency in Microsoft Office Suite. </li> </ul>