Guest service representative

Raho Hospitalities · India

About RAHO  

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho 

Hospitalities is committed to bridging the gap in quality accommodation options in non-urban 

destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality 

vacation experiences through thoughtful hospitality and exceptional guest service.  

Title: Guest Service Representative (Full Time)  

Location: Bangalore, India  

Experience: 1+ year experience in the hospitality industry

Salary: 3.6 L - 4.2 L CTC PA

Role Overview  

The Guest Service Representative plays a critical role as the first point of contact for our guests. 

This role is responsible for building strong, long-lasting relationships with guests by providing 

timely, empathetic, and effective support across multiple communication channels. At RAHO, 

guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay 

experience.  

Key Responsibilities   Communicate with guests via phone, email, chat, and  OTA’s ​ Respond to all guest inquiries within 15 minutes (TAT) ​ Provide accurate and knowledgeable information on rooms, pricing, availability, food, 

and services ​ Ensure guest satisfaction ratings of 9 and above ​ Proactively upsell food and service bundles to meet acceptable sales benchmarks ​ Be virtually available to guests throughout their stay for support and assistance ​ Actively listen to guest concerns and resolve issues promptly and professionally ​ Handle guest complaints with empathy, ownership, and solution-oriented thinking ​ Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet 

guest needs ​ Maintain detailed records of guest interactions, feedback, and complaints ​ Extract insights from guest feedback and share them with internal teams ​​

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