BDC Service Appointment Coordinator

Kia and CDJRF of Fort Myers · United States

Kia and CDJR of Fort Myers, South Florida’s premier auto dealer, is looking for motivated professionals interested in a long-term career, not just a job. Great work environment. Come be part of our family. If you're currently employed but are feeling undervalued or unhappy at your current place of employment, you should consider Kia and CDJR of Fort Myers. We offer the best compensation package in all of South Florida, an extremely competitive pay plan, health insurance, and retirement benefits! We are looking for a motivated Business Development Center Service Coordinator to join our growing company. Here, you'll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this role will be responsible for handling all incoming phone calls for service, as well as confirming service appointments and performing follow-up. Business Development Center Service Coordinator Duties and Responsibilities

• Answer incoming customer calls and direct them to the appropriate dealership resource
• Answer service questions and schedule service appointments for customers over the phone.
• Place outbound calls to confirm appointments and follow up with no-shows to reschedule
• Respond quickly to internet and phone inquiries with follow-up calls and emails
• Keeping positive relationships with teammates, service teams and dealership management

• High school diploma or equivalent
• Must be comfortable answering phones
• Must have strong computer skills
• Ability to multi-task and work well under pressure
• Bi-lingual strongly preferred
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Willing to submit to a pre-employment background check & drug screen
• Able to lift up to 15 lbs unassisted

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts