Customer Success & Prospect Development Associate

Customer Success & Prospect Development AssociateThe RoleWe're hiring a utility player who makes things happen for our customers, before and after the sale. Requests come in, you own them, and you run them until complete.
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You'll work across multiple parts of the Company, directly with the Chief Revenue Officer, taking the priorities he sets and driving them to completion.Success in this role is measured by deadlines met, the speed and quality of your execution, and the customers who adopt and renew.If you're process-oriented, love hitting deadlines, learn quickly, and want a front-row seat to supporting and helping to operate a fast-growing data company, this role is for you.It's an excellent foundation for someone with a few years of work experience who wants to grow into customer success, sales, or revenue operations.Located in Pittsburgh, PA. Reports to the Chief Revenue Officer.About Blue Street DataBlue Street Data is a fast-paced, lean, and impactful startup, backed and led by a successful serial entrepreneur and founder, an experienced board, and a team of industry-leading investors.Blue Street Data is the external data intelligence platform, bringing efficiency, transparency, and trust to the data market. No other company is doing this. As the independent layer between businesses and data providers, we help organizations find the best data for their use case, based on their business needs.Blue Street Data gives data users and buyers the power to compare market options across data quality, provenance, coverage, and cost. By unifying external data management across all business units, we equip organizations with tools to monitor data quality, control spend, increase visibility into external data usage, and make better-informed decisions. The result is better data decisions, lower risk, and greater return on data investments.Finding and using the best external data is fundamental to an innovative company. Blue Street Data is giving companies that leading edge.Description of ResponsibilitiesCustomer success•     Own onboarding and follow-up for new customers so they get value quickly•     Track adoption and flag accounts that need attention before they become issues•     Be the point of contact customers count on to get things done•     Navigate and discover new opportunities to expand the Blue Street Data footprint across existing accountsProspect support•     Take customer requests during active deals and run them to completion•     Help CRO keep deals on track: action items, follow-ups, deadlines, and next steps•     Prepare the materials and information the sales team needs to move deals forwardOperations•     Turn incoming requests into clear plans, then run the program to deliver them•     Keep our CRM accurate and up to date ensuring all data reflects pipeline, deal progression, tracking, ownership, and action items. Use CRM as an organizational backbone for customer action items and next steps.•     Run our processes and playbooks with discipline, and flag where they can be tightenedProduct partnership•     Bring customer feedback and needs to the product team•     Work with the product team to make sure the product supports how we sell and how customers buy, continuing to improve product market fitFirst 90 daysYou'll hit the ground running with clear priorities and assigned work from day one. We're looking for a process-oriented operator who loves meeting deadlines, works efficiently, learns quickly, and operates with hustle, a high degree of ownership, and attention to detail.•     Get up to speed fast on our platform, customers, and sales process end to end•     Take over follow-ups and action items on assigned customer accounts•     Run onboarding for new customers using our playbook•     Drive customer requests, materials, and next steps on active deals•     Keep CRM and deal data accurate and current, ensuring all pipeline, customer activity, and action items are accurately reflected, tracked, and actionable.•     Deliver a weekly status update on open items and deadlines•     Become the go-to person for getting things done on timeWhat you bring: Role Qualifications and Experience for a Strong Fit•     2 to 5 years of full-time work experience, ideally in a customer-facing, customer success, presales, or operations role•     A working understanding of how B2B sales work, from first conversation through renewal•     A bias for action: you take a request, figure out what's needed, and finish it without being chased•     A process-oriented, detail-focused approach, with strong follow-through across many open items at once•     Clear, professional communication with customers and internal teams•     Bonus: Hands-on experience with CRM tools, and everyday business tools (Microsoft Office Suite, AI tools, etc.).Nice to have•     Experience working around data, analytics, or data products•     Exposure to customer success, account management, sales ops, or implementation work•     HubSpot experienceOther DetailsWe're open to all backgrounds and experiences. Even if you think you may not meet all of these requirements, we want to hear from you. We will evaluate you on your ability to execute, attention to detail, reliability, and fit with our team. We thrive with more diverse perspectives on our team.•     Education: A bachelor's degree or equivalent.•     Experience: 2 to 5 years of work experience is ideal, but we are open to the right fit and talent. You need demonstrated experience in a customer-facing, operations, or sales support role, and a track record of owning tasks and meeting deadlines.•     Location policy: We understand how flexibility is essential for a successful, meaningful, and productive life. Working in person with our startup team is critical for the creative, fast-paced, and evolving nature of our business. We expect all staff to commit to being in our Pittsburgh office at least 60% of the time, but understand some roles may require more or less time in the office.•     You may have experience in: B2B SaaS, data companies, analytics companies, market intelligence, procurement technology, or startups. xzbcwsv Or you've worked on a fast-moving team where execution and deadlines mattered.