Care Coordinator

evolvedMD · United States

Remote Care Coordinator in Houston, TX area Bilingual English/Spanish is required The Care Coordinator is a key member of the Behavioral Health Team and serves as an advocate for patient by coordinating care to minimize the wait for services, effectively assess needs of patients, and increase engagement in therapy and integrated services. They directly support evolvedMD’s Behavioral Health Managers (BHMs) by promoting effective engagement of patients referred for external support services. The Basics

• Location: Remote - Candidates must reside in the Houston, TX area
• Compensation + Bonus Potential: $24-$27 an hour + eligible for performance driven quarterly bonuses + $2,080 Bilingual stipend
• Reporting directly to the Clinical Manager

• Part of an innovative and award-winning team, your day-to-day team will see you:
• Collaborate with BHMs both in-person and virtually to assess patient needs, support the implementation and follow-up of care plans, and contribute to team-based treatment planning within the Collaborative Care Model.
• Engage directly with patients, both face-to-face and telephonically, to provide education, emotional support, and assistance in accessing external community and behavioral health resources; serve as a patient advocate and care navigator.
• Utilize knowledge of common mental health disorders to deliver informed care, including timely follow-ups, crisis intervention, and coordination during discharges from behavioral health hospitalizations.
• Maintain accurate and timely documentation of all patient interactions in electronic health systems, ensuring compliance with HIPAA and organizational standards for reporting and confidentiality.
• Work independently in a fast-paced clinic setting and remote environment while continuously building expertise in the CoCM and promoting continuity and quality of care across services.

• Minimum Requirements – Bachelor’s degree in a clinical behavioral health field (i.e., counseling, social work), preferred. Two+ years of experience in case management, care coordination and/or behavioral health. Potential for competency in multiple Electronic Heath Record Systems. Bilingual Spanish/English speaking is required.
• Proven + Passionate Drive – A love for and commitment to patient impact while also driving clinical outcomes
• Collaboration Dedication – The desire to work as a team with a diverse set of behavioral and physical health providers to ensure “Whole Patient Care, Upfront and Ongoing. Ability to manage one's own time efficiently. Resourceful problem solver who can take charge when appropriate and ask for guidance when needed
• Growth Mindset + Agility – The understanding that to best serve patients in an ever-changing world, the most effective Care Coordinators must be able to learn, grow, and pivot accordingly.

• Self-Care Above Anything Else – We promote self-care for all our employees by creating a culture that understands the power in creating boundaries, encouraging wellness, and preventing burnout with a consistent schedule, no on-call, no nights or weekends.
• Competitive Benefits – We offer competitive benefits including medical, dental, vision and EAP for any additional needs. 208 hours of PTO / Holiday per anniversary year which increases with tenure.
• Balanced + Accountable Culture – We deliver a culture where you will be able to provide excellent care for your patients while taking excellent care of yourself, all with a consistent 8-5 schedule. Patient impact is a priority while allowing an opportunity to incorporate mindfulness into their ongoing routine without having to work after hours. The biggest bonus? All our leaders are constantly coached on psychological safety.

• Clinician Lead – The evolvedMD executive team has two clinician leaders to ensure the clinical voice is the top voice in the room.
• Patient Impact – With our data driven approach, you will always know how you are performing.
• Balance – We are intentional about fostering an environment that allows you to effectively serve patients without spending time outside of office hours.