Deputy manager - counselling

Chandigarh University is looking for an experienced Deputy Manager – Admissions to lead a high-performing counselling and admissions team.

The role will be responsible for driving student enrolments and counselling operations, while managing and developing a team of Admission Counsellors / Team Leaders.

The ideal candidate should have strong experience in admissions counselling, tele-sales, team management preferably within Education or Ed Tech.

Key Responsibilities

Lead, manage and mentor a team of Admission Counsellors / Team Leaders. Monitor key metrics including calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity. Set daily/weekly/monthly targets and ensure achievement through effective team management. Monitor CRM usage, lead allocation, follow-ups and data hygiene. Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques. Identify underperforming team members and implement performance improvement plans. Coordinate with Marketing, Operations, Finance and Academic teams to ensure smooth admissions. Ensure a high-quality student/parent experience throughout the admission journey.

Candidate Profile

Graduate/Postgraduate in any discipline. 6+ years of overall experience in Education, Ed Tech or related functions. Minimum 2–3 years of team-management experience. Proven experience managing a sizeable counselling/Counselor team. Strong track record of achieving admission, enrolment. Experience working with CRM systems and sales dashboards. Strong analytical, communication, negotiation and people-management skills. Comfortable working in a high-volume, target-driven environment.

Preferred Background

Candidates from the following organizations/functions will be preferred:

Universities / Higher Education Institutions Ed Tech companies Online / Distance Education Study Abroad / Overseas Education Test Preparation / Coaching Vocational / Professional Education