IT Support Engineer: Escalations & Automation (6m FTC)

Octus · Islamabad, Pakistan

Octus is seeking an IT Support Engineer (Fixed Term) to join our global IT team in Islamabad. You will bridge frontline support and engineering, owning escalations and building automation to prevent recurring tickets.

You will work with 900 colleagues across four regions, handling macOS and Windows issues, Intune and Jamf baselines, and Okta workflows while documenting everything in Jira. This six-month contract emphasizes proactive problem solving and automation.