Customer Success Intern

Thalamus AI · India

Thalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.

We work with enterprise customers across North America on high-stakes proposal and revenue workflows.

This is not a typical customer support internship. You’ll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.

You’ll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.

For someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.

• Work with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoption
• Join customer calls and help track requirements, action items and follow-ups
• Understand how proposal and bid teams work and help customers configure Thalamus AI around their workflows
• Help drive adoption across live RFP and proposal processes - not just feature usage
• Support customers during important RFP and proposal cycles
• Track customer usage, engagement and product feedback
• Coordinate with Product and Engineering teams on customer requirements and issues
• Help create onboarding material, customer documentation and success updates
• Identify opportunities to improve customer experience and adoption
• Gradually take ownership of customer initiatives as you ramp up

• Strong written and verbal communication skills
• Comfortable communicating with enterprise customers in the US and Canada
• Structured, organized and strong at follow-through
• Ability to understand customer workflows and business problems, not just software features
• High ownership mindset — you take responsibility and close the loop
• Comfortable working in a fast-moving early-stage SaaS environment
• Willing and able to work hours aligned with North American customers
• Able to work from our Koramangala, Bangalore office

• MBA students or recent MBA graduates preferred
• Previous internship or work experience in Customer Success, Account Management, SaaS, enterprise sales, consulting or business operations
• Prior experience working directly with US/ UK North American customers or stakeholders is strongly preferred
• Previous Customer Success experience in SaaS or AI SaaS is a strong plus
• Experience with RFPs, proposal writing, bid management, tenders or RFP response workflows is a strong plus
• Exposure to mid-market or enterprise customers
• Familiarity with tools such as HubSpot, Slack, Microsoft Teams, SharePoint or similar enterprise platforms

• Work directly with founders and the Customer Success team
• Get real exposure to enterprise customers across the US and Canada
• Learn how Customer Success works inside an early-stage AI SaaS company
• Work closely with Product and Engineering, not in a silo
• Take on meaningful customer-facing responsibility early
• Fast learning and high ownership environment
• Paid internship with a competitive stipend
• Opportunity to convert into a full-time Customer Success role based on performance

• Koramangala, Bangalore
• In-office / hybrid
• Working hours aligned with US time zones

Please apply only if you are comfortable working US-aligned hours.

Thalamus AI is an equal opportunity employer. We hire based on capability and potential — not background.

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