IT Operations Specialist

Pocket FM · India

Are you the person who knows where every laptop, monitor, keyboard and cable is?

At Pocket FM, we’re building a dedicated Asset Management function to keep our growing tech environment running smoothly. We’re looking for an Asset Operations professional who can take ownership of day-to-day device and hardware operations across our Bangalore office.

This is a hands-on, high-ownership role where you’ll work closely with employees, IT support, vendors and the Asset Management team to ensure every device is tracked, maintained and accounted for

What You’ll Do

• Manage day-to-day device allocation, returns and replacements for new joiners, exits and employees
• Maintain accurate asset records in FreshService, including assignments, status and location tracking
• Coordinate procurement requirements, delivery tracking and vendor follow-ups
• Manage hardware inventory including peripherals, accessories, cables and office equipment
• Support audits by maintaining accurate asset documentation and compliance records
• Coordinate with the IT Support team to resolve hardware-related helpdesk tickets
• Handle physical hardware activities including unboxing, tagging, imaging and storage

What We’re Looking For

• 2–3 years of experience in IT Asset Management, IT Support or IT Operations
• Hands-on experience with FreshService, ServiceNow or similar ITSM tools
• Basic understanding of MDM and device management tools such as JumpCloud, Intune or Jamf
• Strong attention to detail and a process-oriented approach
• Good communication skills and confidence interacting with employees across levels
• Comfortable handling physical IT hardware and maintaining inventory
• Experience in a startup or high-growth technology company is a plus