Customer Success Executive

Key purpose BiofuelCircle Customer Success team is responsible for Subscriber Onboarding, User training and Customer Support to ensure higher level of usage and utility for the platform. Customer Success teams role is pivotal in ensuring subscriber and platform success. Key tasks: 1. Proof of Concept (POC) Management Drive and complete the POC process for newly onboarded customers. Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience. 2. Customer Onboarding & Training Conduct training sessions for both new and existing customers to ensure effective adoption and usage of the platform. Customize training as per customer profiles to maximize engagement and usability. 3. Customer Engagement & Business Reviews Lead Monthly Business Review (MBR)