Sales Operations Manager

Zafify · Gurugram, India

Sales Operations Manager

Sit at the intersection of Sales, Customer Success, and Marketing — owning the systems, data, and process discipline that turn pipeline into predictable revenue and a seamless customer journey.

RESPONSIBILITIES

— Support the sales team in driving new business opportunities and improving deal conversions

— Work alongside sales representatives on pipeline movement, follow-ups, and deal progression

— Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue

— Identify gaps in the sales funnel and implement improvements to increase efficiency

— Collaborate with Marketing and Customer Success to improve lead quality and onboarding handover

— Monitor and improve the end-to-end customer lifecycle — from lead generation to retention

— Ensure alignment between sales execution and backend processes

WHAT WE’RE LOOKING FOR

— 2-3years of experience in B2B SaaS across sales, operations, or related roles

— Hands-on experience supporting sales cycles, client interactions, or deal execution

— Strong analytical mindset with the ability to derive actionable insights from data

— Ability to work closely with sales teams and drive execution

— Strong communication, coordination, and problem-solving skills

— High ownership mindset and attention to detail

WHAT WE OFFER

◆ Competitive base

◆ Direct access to founders, product roadmap and sales strategy

◆ Work with a product with clear use-case fit and proven ROI

◆ Growing demand and strong career trajectory