Lifecycle Sciences Engineer

Job Summary:The Lifecycle Service Engineer’s primary responsibilities are to assist customers with installing and maintaining the Emerson Automation Solutions products/systems, scoping out and implementing hardware and software upgrades, and providing all relevant documentation. This position requires a wide range of skills including, but not limited to, the ability to work independently, work on a team, manage external customer relationships with a high level of attention to detail, and troubleshoot/problem-solve. Candidates will have knowledge of or an aptitude for Windows Operating System Installation and Configuration, Networking and Cyber-security.

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Responsibilities:Provide technical support, consultation and on-site/remote diagnostics for Emerson Automation Solutions products/systems, including DeltaV DCS (Distributed Control System), DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations. This involves troubleshooting, problem analysis and solutions generation to infrastructure-related issues/inquiries.Maintain ownership of customer problems by documenting and communicating issues to manager and teams. Provide timely updates and escalate issues appropriately.Identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)Continue educational development with new technologies and service offerings
Works and Collaborates With:External Customers Lifecycle Services Program Manager and team Engineering Proposal Group Emerson
Qualifications:IT-related degrees (preferred), Chemical, Electrical, Electronics, Instrumentation, or other Engineering.Beginner to Intermediate experience in Virtualization Technology (Hyper-V or VMware), network communication, TCP/IP, Patch Management Applications (WSUS, Symantec, McAfee)Proficient in Windows operating systems.Knowledgeable in SQL, Visual Basic, or other programming language a plus, but not requiredAbility to communicate clear and concise information to the team, internal and external customersStrong organizational and time management skills with persistence in achieving desired resultsHigh level of analytical and critical thinking skills for solving problems and proposing solutions when issues ariseAbility to work effectively under pressure
Special Requirements:Ability to lift 50 lbs. Frequent day trips with some overnight trips required to customer sites (in state, locally out-of-state). xzbcwsv Participation in on-call rotation.