Sap customer service

Capgemini · Bangalore g.p.o., India

Role: SAP CS Professional

Location: Bangalore, Pune, Mumbai & Gandhinagar

Experience: 6 to 12 Years

Role Overview:

The Senior Lead SAP S/4 Sales is responsible for delivering SAP implementation activities within the Functional stream, leveraging expertise in SAP S/4 Sales & Distribution. The role ensures high-quality solution delivery aligned with project standards and business requirements.

Key Responsibilities:

Lead and execute Customer service Sales & Distribution related tasks during design, build, testing, and deployment phases.

Design and validate SD processes : sales orders, delivery, billing.

Ensure SD integration with EWM for outbound and with Finance for revenue recognition and tax.

Collaborate with cross-functional teams to ensure integrated solution delivery.

Support issue resolution, enhancements, and performance improvements.

Prepare documentation, test scripts, and deployment materials.

Required Skills

• SAP S/4 Sales & Distribution & Customer Service Module

• SAP S/4 HANA (Retail template awareness)

• MDG and master data governance awareness

• Testing (SIT/UAT) & cutover readiness

• Stakeholder management & documentation

• Order-to-Cash, delivery & billing

• SD–EWM integration