Mega-walkin drive at hcltech for customer service representative (csr) (voice process), on 8th july & 9th july 2026

HCLTech · Chennai, India

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026

Date: 8th July & 9th July 202

6 Time: 10:00 AM to 1:00 P

MVenue: ETA 3, Sandhya Infocit

y
ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu , Ind

ia
Contact Person: Suryapr

iya Experience: 1 to 4

yrs Shift: US Shift (Night Shi

ft)Skill: Customer Service Representative (CSR) (Voice Proce

ss)
Job Summ

ary:
1. We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare acco

unt. 2. The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare servi

ces. 3. The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer ser

vice.
Key Responsibil

ities:
• Handle inbound and outbound customer calls in a professional and courteous

manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and b

illing.• Assist members, patients, providers, and healthcare facilities with account-related co

ncerns.• Verify member information and accurately document customer interactions in the

system.• Resolve customer issues efficiently while adhering to company policies and healthcare regul

ations.• Escalate complex concerns to the appropriate department when nec

essary.• Maintain confidentiality and protect sensitive customer information in compliance with healthcare p

rivacy requir

ements.• Meet established quality, productivity, and customer satisfaction t

argets.• Stay updated on healthcare policies, procedures, and account-specific guid

elines.• Provide accurate information and educate customers on available healthcare services and pr

ograms.
Qualifi

cations:• College Graduate / Undergraduate (BPO experience is r

equired)• Excellent verbal and written communication

skills.• Strong customer service and problem-solving ab

ilities.• Basic computer proficiency and ability to navigate multiple

systems.• Ability to work in a fast-paced envi

ronment.• Strong attention to detail and organizational

skills.
Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual

Interview HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill

out form
Looking for immedia

te joiners
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us employer
Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all requir ed documents