Usi-cts saviynt operate 3 - 8 yrs

About the role

Join USI Talent Acquisition as a Saviynt SME to lead operational delivery and technical excellence across Saviynt IAM managed services. Drive platform stability, integrations, compliance, and automation while collaborating with stakeholders and third-party teams.

Key responsibilities

Lead end-to-end operational activities for Saviynt including incident management, problem resolution, access reviews, and compliance monitoring. Drive advanced troubleshooting, root cause analysis, and permanent corrective actions in production and non-production environments. Design, engineer, and support Saviynt integrations, configurations, connector lifecycle, and platform enhancements. Provide technical leadership for releases, patches, upgrades, ensuring change governance, risk mitigation, and CAB ownership. Develop and maintain documentation, runbooks, and SOPs to ensure repeatable and governed support operations. Coordinate cross-functional teams and vendors to resolve defects, manage dependencies, and improve service quality. Implement automation and process improvements to reduce manual effort and enhance control effectiveness. Support requirements analysis, design validation, testing oversight, and smooth transition of enhancements to steady-state operations.

Required skills and experience

3+ years of hands-on experience supporting Saviynt in managed services, operations, or implementations, with 4+ years total in IAM domain. Deep knowledge of IAM operations covering incidents, changes, service requests, access certifications, user lifecycle, provisioning, audit, and compliance. Hands-on exposure to at least two IAM platforms or adjacent domains such as IGA, AM, or CIAM. Proven experience managing access review campaigns including scope, stakeholder coordination, remediation, tracking, and audit evidence. Strong expertise in compliance frameworks including SOX, GDPR, ISO via audit support and control implementation. Ownership of change governance, release management, rollback planning, and production support controls. Advanced troubleshooting skills involving Saviynt configurations, automation scripting, and ITSM processes. Excellent documentation, reporting, and executive communication capabilities. Experience managing vendor relationships, defect tracking, and dependency resolution.

Nice to have

Certifications such as Saviynt Certified IGA Professional, IAM, ITIL, or relevant security certifications. Experience working in multi-location teams within Hyderabad, Bengaluru, Pune, Kolkata, or Chennai. Flexibility for night, weekend, and holiday shifts including on-call support as required.

Location

Hyderabad, Telangana, India