Director of client services

Basil · Bangalore g.p.o., India

Basil is looking for a senior client services leader who can combine trusted counsel with strong commercial judgement. You will lead a portfolio of enterprise and consumer accounts, align multidisciplinary teams around clear priorities and build the operating rhythm required for predictable delivery, retention and profitable growth.

What you will own

• Full P& L responsibility for the assigned client portfolio, including revenue, gross margin, resource cost, utilisation, forecasting and commercial risk.

• Annual account plans and quarterly forecasts covering retained revenue, project pipeline, renewals, organic growth opportunities and delivery capacity.

• Commercial discipline across pricing, estimates, scopes of work, retainers, change requests, out-of-scope work and support for timely collections.

• Senior client relationships: act as a credible partner, challenge weak briefs constructively, manage expectations and lead sensitive conversations or recovery plans.

• Integrated delivery across strategy, content, social, design, video, digital, web, media and production, with clear ownership, timelines, dependencies and approval gates.

• Portfolio governance through weekly work-in-progress reviews, monthly performance and commercial reviews, and focused quarterly business reviews.

• Leadership and development of account managers and executives, creating a culture of proactive counsel, accountability and follow-through.

How will success be measured

• Portfolio revenue, gross margin and forecast accuracy.

• Client retention, renewal quality and organic account growth.

• Delivery within agreed scope, budget and timelines, with fewer avoidable escalations and write-offs.

• Client confidence, team health and stronger commercial capability across the servicing function.

What we are looking for

• 12–15 years of experience in an integrated creative, digital, content or communications agency, with at least four years in senior account leadership.

• Demonstrable ownership of a multi-account P& L not only delivery management with clear examples of margin improvement, retention and revenue growth.

• Strong understanding of integrated marketing and the ability to lead specialists without needing to personally execute every discipline.

• Commercial confidence: comfortable with pricing, negotiation, forecasting, staffing decisions, scope control and difficult client conversations.

• Excellent written and verbal communication, executive-level presentation skills and the judgement to simplify complex situations.

• A calm, hands-on leadership style that balances client ambition, creative quality, team capacity and agency profitability.

Compensation

Salary band: ₹20–24 lakh per annum (CTC). Final compensation within the band will reflect the candidate's depth of P& L ownership, portfolio scale and leadership experience.