Customer support team lead

Team Lead – Customer Success | Infinity Learn by Sri Chaitanya

Location : Noida (Work from Office )

Experience : 3–5 Years

About the Role

Infinity Learn by Sri Chaitanya is looking for a passionate and results-driv en Team Lead – Customer Succ ess to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.

Key Responsibilities

Lead and mentor a team of Customer Success Executives. Drive seamless student onboarding and activation. Improve student engagement, retention, and renewal rates. Handle customer escalations, refund requests, and parent concerns. Monitor KPIs, SLAs, MIS reports, and operational dashboards. Collaborate with Academic, Sales, and Operations teams to enhance the student experience. Conduct regular coaching, performance reviews, and team development initiatives. Desired Candidate Profile3–5 years of experience in Customer Success, Student Support, or Ed Tech Operations. Minimum 1 year of experience in a Team Lead or people management role. Strong communication skills in English and Hindi. Experience in onboarding, customer retention, and escalation management. Proficiency in Excel, CRM tools, and MIS reporting. Strong leadership, ownership, and stakeholder management skills.

Why Join Infinity Learn?

Work with one of India's leading Ed Tech companies backed by Sri Chaitanya . Excellent career growth and leadership opportunities. Dynamic, collaborative, and fast-paced work environment. Opportunity to make a meaningful impact on students' learning journeys.