Key account executive

Shalimar's · Kerala, India

Urgent Opening for Modern Trade Channel

KEY ACCOUNT EXECUTIVE

HQ- Ernakulam / KOZIKODE/ KOCHI

Area - KERALA ADJOINING

Reporting to: ZSM

Role Summary

We are looking for a strategic and dynamic Business Unit Head to lead our Modern Trade (MT) channels. This role demands a sharp business acumen, strong channel expertise, and the ability to lead cross-functional teams to drive revenue, profitability, and market share across these fast-evolving retail platforms.

Key Responsibilities Define & lead the end-to-end digital commerce growth roadmap, Identify new business opportunities, emerging channels, consumer trends, competitors Develop and execute Q-commerce strategy to scale brands across key markets. Leverage data analytics to improve customer satisfaction, reduce inefficiencies, and optimize delivery processes. Collaborate with marketing, tech, product, and customer service teams to synchronize efforts and create integrated solutions. Forecast demand and optimize stock levels with supply chain teams to ensure immediate product dispatch. Streamline last-mile delivery operations for fast and efficient fulfilment. Manage relationships with third-party logistics partners and delivery teams. Ensure consistent customer satisfaction and proactively address operational or delivery challenges. Stay updated on industry trends, customer preferences, and new technologies to drive innovation within Q-commerce. Manage platform partner relations to ensure commercial discipline based on agreements. Manage the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory management. Collaborate with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.

Qualifications & Skills Experience: 5-8 years in core MT , Quick Commerce, Supply Chain, or Operations, with at least 3+ years in a senior strategic leadership role, and expertise in P& L Management. Educational Background: Bachelor's degree & Supply Chain, or related fields. Strong analytical skills with expertise in data-driven decision-making. Proven ability to optimize inventory management, logistics, and delivery processes. Leadership and team management skills to drive cross-functional collaboration. Understanding of digital marketing and customer experience strategies. Proficiency in Ecommerce platforms, CRM tools, and analytics software.

Our Company Profiles : Kindly go through this link

if you are interested just revert back to me.

Thanks & Regards,

Amrita Chaudhury

Hr department

Shalimar Chemicals Works Pvt. Ltd.