India sales head (csm) -b2b enterprise accounts

ETP Group · Mumbai, India

️ Leadership opportunity| India Sales head-B2 B Enterprise Accounts | Customer Success & Growth |

Mumbai (Saki Vihar - Beside L&T) | Work from Office | Mumbai Candidates on ly

✈ Extensive Domestic & International Travel as per business requirement

18+ Years Experience

⚠️ Mandator y: Experience selling Enterprise ERP solutions (e.g., SAP, Oracle, Microsoft Dynamics, Infor, Epicor, IFS, Ramco, Sage, Acumatica, etc.) to Manufacturing, Retail or e Commerce customers

ETP is looking for an accomplished business leader to head its Customer Sales Success & Growth function for India market

We are specifically seeking leaders with a strong background in Enterprise ERP and business application sales, who have a proven track record of managing large enterprise customer portfolios, driving revenue growth through strategic account development, and building trusted relationships with CXO stakeholders. The ideal candidate will bring leadership experience across Enterprise Sales, Customer Success, Strategic Account Management, or Consulting within technology-led organizations, with exposure to industries such as Manufacturing, Retail, Distribution, or e Commerce.

What We're Looking For:

✔ 15+ years of experience in Customer Success, Strategic Accounts, Consulting, Enterprise Sales, or Business Leadership

✔ Strong background in SAP / SAP Partner organizations OR ERP sales

✔ Proven experience managing large enterprise accounts and customer portfolios

✔ Expertise in renewals, customer retention, upsell, cross-sell, and account expansion

✔ Strong CXO engagement and stakeholder management skills

✔ Experience leading and scaling high-performing customer-facing teams

Key Responsibilities:

Own Customer Success strategy and execution for India

Drive customer retention, revenue growth, and account expansion

Build trusted relationships with CXOs and business leaders

Lead strategic account planning, governance, and executive reviews

Partner with Global Leadership, Product, Sales, and Delivery teams to drive customer outcomes and business growth.

This is a highly visible leadership role with direct influence on customer growth, business transformation, and strategic direction across India market .

Interested candidates may share their profile at

Please Note: This opportunity is specifically targeted at leaders with a proven background in Enterprise ERP Sales, Retail Technology, Enterprise Saa S, and Digital Transformation solutions, selling to industries such as Manufacturing, Retail, Distribution, and e Commerce.

Profiles with primary experience in HRMS, HCM, Payroll, Travel Technology, Banking, Insurance, Telecom, or other non-ERP enterprise software sales will not be considered.

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