Customer support intern

Experience: 0-1 years | Employment Type: 3-6 months Internship with PPO | Location: Mumbai (Hybrid)

About Nymble Up

Nymble Up is a workforce management platform for the retail and restaurant industry, serving enterprise brands across India and Southeast Asia. Our AI-driven software helps large multi-location operators optimize labor deployment, automated scheduling, and store operations. As our enterprise client base scales, maintaining zero-friction operational continuity and high-touch technical support is critical to our platform's success.

Position Overview

We are looking for 2 energetic, highly communicative Customer Support Interns to join our customer operations team for a 3-6 month duration. This role offers hands-on experience in B2 B Saa S support operations, working directly with enterprise retail and QSR clients. Candidates who demonstrate exceptional performance, problem-solving skills and ownership during the internship will be eligible for a Pre-Placement Offer (PPO) for a full-time role.

Key Responsibilities

Manage day-to-day incoming client queries and support tickets via email, chat and phone on our ticketing platform. Assist enterprise store managers and operational heads with platform onboarding, feature navigation, and account configurations. Perform basic troubleshooting for user issues, workflow errors, and data sync queries before escalating to senior technical specialists. Maintain clear communication with clients in fluent English, providing timely updates on ticket status. Help create, update and organize articles for our customer Knowledge Base and self-help guide. Track and log recurring user questions to assist the product team in identifying usability improvements.

Required Qualifications

Fresh graduates or candidates with 0-1 years of experience in customer support, operations or client-facing roles. Excellent written and spoken communication skills in English (essential for daily client interaction). Tech-savvy with a strong willingness to learn B2 B software platforms, ticketing tools, and technical troubleshooting. Ability to work effectively in a hybrid setup (Vikhroli, Mumbai). Strong problem-solving attitude, patience, and attention to detail.

Preferred Qualifications

Fluency in additional regional languages. Prior experience supporting enterprise retail, QSR or supply chain workforce management platforms. Basic understanding of APIs, data integration flows or SQL to query diagnostic logs. Familiarity with setting up automated customer feedback loops and NPS tracking.

What We Offer

Stipend: ₹20,000 per month. Pre-Placement Offer (PPO): Opportunity to convert into a full-time position based on performance. Real-world experience at a high-growth AI workforce management startup with direct mentorship from senior team members.