Assistant Manager- Strategic Account Sales

Swiggy · Mumbai, India

Ways of Working -

Office / Field: Employees are expected to work from the office on all days out

of their respective base locations.

About the Team -

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M

diners for its partner restaurants across its network for 21000 restaurants in 34 cities and

growing. We are striving to augment our consumer promise of enabling unparalleled

convenience by helping diners explore restaurants across all categories - from QSRs, cafes,

casual dining, premium, fine dining and more and offer the widest range of offers on restaurant

bills through easy payments on the app. We are on a mission to change the way India dines out.

If you are a foodie and equally passionate to redefine the experience of dining out, join our team

to be a part of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with more than 21,000

restaurant partners where users can save up to 40% on their dining bills when they pay their

restaurant bills using the dine out feature on the Swiggy app

Role Summary -

The role holder is expected to oversee the onboarding and account management activities on

the ground regularly. Meet top accounts consistently to understand partner mindset, investment

appetite, growth goals to grow the business. Resolve queries and objections posed by the

partners and support the front line in meeting their targets.

Responsibilities -

Account & Partner Relationship Management

● Discuss the P & L of the top restaurant partners to enable them see performance

opportunities/misses; analyze revenue expectations and investment capability.

● Structure the commercial understanding between the account and Swiggy for existing

and new accounts and propose revisions/changes seasonally or when agreed upon.

● Articulate insights that can help partners in taking necessary corrective actions for growth

by activating the right growth metrics/levers

● Meet the competitor's top accounts to gather insights on competitor actions and propose

counter measure

Data Interpretation :

● Track Weekly Account Growth / Degrowth at portfolio /city level and RCA the reasons of it

● Track performance of Low Counter Share Outlets on the platform & Build plans.

Interaction with Stakeholders:

● Interact with partner support (discount change, Restaurant Display page etc.), sales

operations (competition comparison data, or any ongoing festival data etc.) and finance

team ( reconciliation of payouts, queries on GST etc, amount not credited to partner

accounts etc.).

Functional Competencies:

● Understand Dine Out offerings and gain clarity of growth levers.

● Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per

order (Ads RPO) , Commission Revenue per order and its constituents such as Average

Order Value (AOV)

● Knowledge of the partner app features and user interface.

● Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

Understanding of Conversion Funnel -

Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Desired Skill :

● Graduate with 4-6 years of field sales experience; Fluency in local language and working

knowledge of English

● Good working knowledge and experience of e-commerce activities and all online

marketing channels

● Confident, Pleasing, and a go-getter personality

● Effective communication skills

● Attitude & Aptitude for Sales

● Analytical, good Excel skills.

● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules

●Leadership and Influencing skills: Identify, build, and use a wide network of contacts with

people at all levels, internally and externally. Achieves a good result through a well-planned

approach.

● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate

solutions. Be able to identify opportunities and recommend/influence change to increase

the effectiveness and success of campaigns.

● Creativity & Initiative: Demonstrate creativity & originality in your work and have the

personal drive and initiative to bring about change and help drive the business

forward.

"We are an equal opportunity employer and all qualified applicants will receive consideration for

employment without regards to race, color, religion, sex, disability status, or any other

characteristic protected by the law"