Account Manager - Europe

Exponents Insta USA Inc · Mumbai, India

Role : Sales Account Manager – Europe

Job Type : Full-time

Job Location : Mumbai, Andheri East (Hybrid)

Who Are We

Expo – Europe is a premium custom exhibit rental firm serving the European market since 1979.

Recognized across the industry for revolutionary innovations that have reshaped how trade show

exhibits are designed and manufactured – from our tall product line to our groundbreaking AIR –

we have partnered with 500+ multinational brands and delivered more than 10,000 trade show

booths worldwide.

Today, we help our customers attract more visitors to their booths with even

better coverage and local support across Europe.

Job Summary

We are seeking a Account Manager – Exhibition in Europe to join our team. In

this IC role, you will support the business development team across the booth sales cycle, taking

ownership of client communication once the initial brief call is complete. You will the account

manager to ensure seamless client communication and translate into clear action items for

internal teams, and coordinate between the Sales Lead, Design, and Costing teams to ensure every

deliverable moves on time.

A successful Sales Account Manager has excellent written and verbal communication skills, strong

follow-through, and the ability to keep multiple stakeholders aligned. The key objective of this

role is to deliver a top-quality client experience with fast, reliable turnaround by orchestrating the

work of various internal teams.

Progression: This role is designed as a pathway to a primary sales position. As they demonstrate

strong performance and command of the booth sales process, the role will progressively take on

greater sales responsibility – with the goal of independently managing accounts and owning the

full sales cycle as a Primary Account Manager.

Key Responsibilities

1. Client Email Communication

• Owns all email correspondence with clients after the initial sales pitch/brief call.

• Responsible for addressing client queries and doubts in a timely manner.

• Utilizes a standard questionnaire (on which they are trained) to respond directly to

clients – covering approximately 90% of typical client questions.

2. Action Management

• Transcribes and translates client calls into actionable items for the relevant teams.

• Deploys action points with the respective stakeholders.

• Monitors and tracks Turnaround Time (TAT) for all deliverables.

3. Cross-Team Coordination

• Acts as the liaison between the Sales Lead, Design, and Costing teams.

• Communicates requirements clearly to ensure alignment across functions.

Job Qualifications and Skill Sets

• Must hold an MBA degree from an accredited university.

• 3–5 years of work experience in sales; prior experience serving Western European

markets is strongly preferred.

• Must be willing to work according to the client market’s time zone (CET for DE/NL

clients).

• Ability to work with multiple stakeholders and collaborate closely with them to

determine acceptable solutions.

• Excellent written and verbal communication skills.

• A track record of following through on commitments.

• Excellent planning, organizational, and project management skills.