Team lead

<p> Job Description: Team Leader – BPO (Night Shift) </p> <p> Company: Teleperformance </p> <p> Designation: Team Leader </p> <p> Shift: Complete Night Shift </p> <p> Industry: BPO </p> <p> Location: Ghansoli, Navi Mumbai </p> <p> Key Responsibilities Handle and manage a team of Customer service Agent. Drive performance on key KPIs: Quality, Productivity. Control attrition through engagement and timely interventions. Monitor and manage shrinkage (attendance, adherence, leaves). Provide real-time support, coaching, and call monitoring. Handle customer and process escalations effectively. Ensure strict adherence to SOPs, client guidelines, and company policies. Prepare and share daily/weekly performance reports. Coordinate with Quality, Training, and Operations teams. </p><p> Skills Required Strong team handling and leadership skills. Good understanding of BPO metrics (Attrition, Shrinkage). Excellent communication and problem-solving skills. Ability to work in a fast-paced night shift environment. </p><p> Qualification &amp; Experience Graduate in any discipline. 1–3 years of experience as a Team Leader/Senior Associate in BPO. Prior experience handling international clients preferred. </p><p> APPLY NOW: </p> <p> mamta.parmar2@ </p> <p> HR MAMTA </p> <p></p> <p></p> <p></p>