Project manager
SHI Solutions India Pvt. Ltd. · Hyderabad g.p.o., India
Job Description
We're Hiring | Customer Success Manager – Networking
We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
Location: Hyderabad (Work from Office)
We're looking for professionals who have experience in:
Managing enterprise customer relationships in IT Infrastructure environment
Project Management, Service Delivery, or Customer Engagement
NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
Driving customer onboarding, service adoption, renewals, and customer satisfaction
Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
Working with enterprise customers and executive stakeholders
Preferred Background:
5–8 years of experience in Project Management, Service Delivery, or Customer Success Experience with System Integrators (SI) or Managed Services organizations Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention Excellent communication and stakeholder management skillsIf you have a passion for building customer relationships, delivering business value, and driving customer success, we'd love to hear from you.
Please share your updated resume or connect with me directly to know more about this opportunity.Details
| Company | SHI Solutions India Pvt. Ltd. |
| Location | Hyderabad g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |