Customer Experience Advisor
VXI Global Solutions · Mumbai, India
FULL TIME
Job Description
Job Overview
We are looking for enthusiastic and customer-focused
Customer Experience Advisors
to join our Operations team handling an
International Voice Process . The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. Both
Freshers and candidates with relevant BPO/Operations experience
are welcome to apply.
Job Title: Customer Experience Advisor
Location:
Hyderabad, Telangana Department:
Operations International Voice Process Reporting To:
Team Leader Experience:
Freshers & Experienced Candidates Employment Type:
Full-Time
Key Responsibilities Handle customer queries and concerns over calls as per defined processes. Deliver a consistent, professional, and high-quality customer experience. Understand customer requirements and provide accurate and timely resolutions. Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required. Follow defined
SOPs, processes, and quality standards . Accurately capture and maintain customer information and interaction details. Ensure proper documentation of customer interactions and resolutions. Meet defined
productivity, quality, and customer satisfaction targets . Adhere to assigned schedules, attendance, and process requirements.
Required Skills & Qualifications Undergraduate or Graduate in any discipline. Freshers are welcome to apply. Candidates with
6+ months of relevant experience in BPO/Operations/Customer Service
are preferred for experienced positions. Excellent
verbal and written communication skills . Strong customer-handling and interpersonal skills. Ability to listen actively, understand customer concerns, and provide appropriate solutions. Good problem-solving and decision-making abilities. Ability to accurately capture customer details and maintain documentation. Comfortable working in a
fast-paced, target-driven environment . Candidates should have
no pending academic backlogs .
Who Can Apply? Freshers:
Candidates with good communication skills and a strong customer-service orientation. Experienced:
Candidates with
6+ months of relevant BPO, customer service, voice process, or operations experience .
Shift Requirement
Willingness to work in
night shifts, including graveyard shifts, and rotational shifts
is mandatory. Flexibility to work as per business and process requirements.
Eligibility Strong customer handling and communication skills. Flexibility to work in a 24x7 support environment. Freshers and experienced candidates with relevant customer support skills are welcome to apply. If you are interested, you can directly be walk-in to the office to the Below location between 10:00 AM to 5:00 PM: - Job Location VXI Global Solutions India Pvt. Ltd. Recruitment
Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad .
We are looking for enthusiastic and customer-focused
Customer Experience Advisors
to join our Operations team handling an
International Voice Process . The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. Both
Freshers and candidates with relevant BPO/Operations experience
are welcome to apply.
Job Title: Customer Experience Advisor
Location:
Hyderabad, Telangana Department:
Operations International Voice Process Reporting To:
Team Leader Experience:
Freshers & Experienced Candidates Employment Type:
Full-Time
Key Responsibilities Handle customer queries and concerns over calls as per defined processes. Deliver a consistent, professional, and high-quality customer experience. Understand customer requirements and provide accurate and timely resolutions. Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required. Follow defined
SOPs, processes, and quality standards . Accurately capture and maintain customer information and interaction details. Ensure proper documentation of customer interactions and resolutions. Meet defined
productivity, quality, and customer satisfaction targets . Adhere to assigned schedules, attendance, and process requirements.
Required Skills & Qualifications Undergraduate or Graduate in any discipline. Freshers are welcome to apply. Candidates with
6+ months of relevant experience in BPO/Operations/Customer Service
are preferred for experienced positions. Excellent
verbal and written communication skills . Strong customer-handling and interpersonal skills. Ability to listen actively, understand customer concerns, and provide appropriate solutions. Good problem-solving and decision-making abilities. Ability to accurately capture customer details and maintain documentation. Comfortable working in a
fast-paced, target-driven environment . Candidates should have
no pending academic backlogs .
Who Can Apply? Freshers:
Candidates with good communication skills and a strong customer-service orientation. Experienced:
Candidates with
6+ months of relevant BPO, customer service, voice process, or operations experience .
Shift Requirement
Willingness to work in
night shifts, including graveyard shifts, and rotational shifts
is mandatory. Flexibility to work as per business and process requirements.
Eligibility Strong customer handling and communication skills. Flexibility to work in a 24x7 support environment. Freshers and experienced candidates with relevant customer support skills are welcome to apply. If you are interested, you can directly be walk-in to the office to the Below location between 10:00 AM to 5:00 PM: - Job Location VXI Global Solutions India Pvt. Ltd. Recruitment
Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad .
Details
| Company | VXI Global Solutions |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | general |