Cloud Product Support Engineer | Bangalore

AionNimbius · India

We are looking for a Product Support Engineer to join our team in Bangalore. This role is ideal for someone with 1–2 years of experience who enjoys troubleshooting technical issues, working with cross-functional teams, and taking ownership of problems through to resolution.

What we’re looking for :

• 1–2 years of relevant experience

• Mandatory hands-on experience in Product Support / Technical Support

• Strong hands-on experience with Linux

• Experience with Search and log analysis tools such as Splunk, Kibana, or similar tools

• Hands-on experience with Cloud Observability and monitoring tools such as Grafana, Prometheus, CloudWatch, or similar tools

• Good understanding of ITIL and production support processes, including incident management, support procedures, escalations, and product release procedures.

• Flexibility to work in a 24/7 support environment

• Ability to collaborate effectively with engineering, product, infrastructure, and other teams

• Strong ownership of technical issues from inception through closure

• Good problem-solving and analytical thinking skills

• Strong written and verbal communication skills

• Ability to troubleshoot, investigate, identify root causes, and drive issues to resolution

Preferred :

• Bangalore-based candidates

• Immediate joiners or candidates with a short notice period

This is a great opportunity for someone looking to build strong expertise in product support, production environments, troubleshooting, cloud technologies, observability, and technical problem-solving.

Location : Bangalore

Experience : 1–2 Years

Work Environment : 24/7 Support

Joining: Immediate joiners preferred

If you’re interested, please share your profile with us at talent@aionnimbius.in or apply through the job posting. Please note: DMs will not be responded to. Please apply using the link provided in this post or send your profile via email.

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