Associate director

<p> Location: Jaipur / Mohali </p> <p> Department: Revenue Cycle Management (RCM) – DME Billing </p> <p> Experience: 15+ Years </p> <p> Position Summary </p> <p> We are seeking a strategic and results-oriented Associate Director – DME Billing to lead large-scale DME Revenue Cycle Management operations across multiple client portfolios. The role will be responsible for overall delivery leadership, client relationship management, operational governance, financial performance, business growth, and people leadership. </p> <p> The ideal candidate will have deep expertise in DME Billing, Revenue Cycle Management, Client Delivery, Operational Transformation, P&amp; L Management, and Leadership of large healthcare operations. </p> <p> This role requires a business leader capable of driving operational excellence, improving financial outcomes, ensuring client satisfaction, and building high-performing teams. </p> <p> Key Responsibilities </p> <p> Strategic &amp; Operational Leadership Lead end-to-end DME Billing operations across multiple accounts and business units. Manage large-scale operations comprising 150–300+ FTEs. Establish operational goals aligned with organizational objectives. Drive productivity, quality, collection, and profitability improvements. Ensure achievement of all contractual SLAs, KPIs, and business commitments. Develop and execute operational strategies for business growth and scalability. </p><p> Client Relationship Management Act as the primary escalation point for key client accounts. Build and maintain strong executive-level client relationships. Conduct Monthly, Quarterly, and Annual Business Reviews. Identify opportunities for business expansion and account growth. Partner with clients to improve revenue cycle outcomes and operational efficiency. Drive client satisfaction and retention initiatives. </p><p> Financial &amp; Business Management Own operational budgets, revenue performance, and cost management. Drive margin improvement and operational efficiencies. Monitor financial metrics and ensure delivery against business plans. Support forecasting, capacity planning, and workforce optimization. Participate in annual operating plans and strategic business reviews. </p><p> Revenue Cycle Leadership Provide strategic oversight of: DME Billing Accounts Receivable Management Denial Management Appeals &amp; Reconsiderations Payment Posting Eligibility Verification Prior Authorization Medicare &amp; Medicaid Billing Commercial Insurance Billing Drive collection performance and reduction in AR aging. Improve first-pass claim rates and reimbursement outcomes. Ensure compliance with HIPAA, Medicare, Medicaid, and payer-specific guidelines. </p><p> Organizational Leadership Lead a team of Senior Managers, Managers, Assistant Managers, and Team Leads. Build leadership pipelines and succession plans. Drive talent retention and employee engagement initiatives. Develop leadership capabilities across the organization. Foster a culture of accountability, innovation, and continuous improvement. </p><p> Transformation &amp; Process Excellence Lead process transformation and automation initiatives. Drive Lean Six Sigma and Operational Excellence programs. Implement best practices and standard operating procedures. Evaluate emerging technologies and process improvement opportunities. Support business transitions, migrations, and client implementations. </p><p> Governance &amp; Compliance Ensure compliance with client requirements and regulatory standards. Implement robust operational governance and risk management frameworks. Monitor audit results and drive corrective actions. Ensure data security and HIPAA compliance across operations. </p><p> Educational Qualifications Bachelor's Degree in any discipline Preferred: MBA / PGDM / Healthcare Management Lean Six Sigma Green Belt / Black Belt preferred Relevant Healthcare RCM Certifications will be an advantage </p><p> Desired Candidate Profile 15+ years of experience in US Healthcare Revenue Cycle Management. Minimum 5–8 years of leadership experience managing large DME Billing operations. Proven experience managing multiple clients and large operational teams. Strong expertise in operational governance, financial management, and client delivery. Experience handling teams of 150–300+ FTEs. Demonstrated success in driving business growth, operational excellence, and client satisfaction. Excellent communication, presentation, and executive stakeholder management skills. </p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p> <p></p>