Lead – search & personalization

Job Title: Lead – Search & Personalization

Location

Bengaluru

Department

Growth Marketing / E-commerce

Reports Tox

D2 C Head

Job Summary

We are seeking a results-driven Conversion Rate Optimization (CRO) Manager to enhance customer acquisition and maximize website conversion performance across our D2 C channels. The role will be responsible for analysing customer behaviour, identifying friction points in the user journey, conducting experiments, and implementing optimization strategies to improve conversion rates, customer experience, and revenue growth.

The ideal candidate should possess strong analytical skills, expertise in web analytics tools, A/B testing methodologies, and a deep understanding of e-commerce customer behaviour.

Key Responsibilities

Website & Funnel Optimization

Analyze customer journeys and identify conversion bottlenecks. Optimize landing pages, product detail pages (PDPs), cart, and checkout flows. Improve user experience (UX) and website performance across desktop and mobile platforms. Monitor and improve key conversion metrics throughout the sales funnel.

Experimentation & A/B Testing

Design, execute, and evaluate A/B and multivariate tests. Develop data-backed hypotheses for website improvements. Measure test performance and provide actionable recommendations. Maintain a testing roadmap aligned with business objectives.

Analytics & Insights

Track and analyze website performance using Google Analytics 4 (GA4), Adobe Analytics, Mixpanel, or similar tools.

Customer Behaviour Analysis

Leverage heatmaps, session recordings, surveys, and customer feedback to identify improvement opportunities. Analyze customer segmentation and behavioral patterns. Collaborate with Customer Experience teams to address conversion barriers.

Cross-Functional Collaboration

Partner with Marketing, Product, Design, Technology, and Merchandising teams. Ensure optimization initiatives align with acquisition and retention strategies. Work closely with developers and UX designers to implement CRO recommendations.

Mobile Commerce Optimization

Drive mobile-first optimization initiatives. Improve mobile usability, page load speeds, and checkout experience. Enhance conversions from app and mobile web traffic.

Required Qualifications

Education

MBA from Reputed College

Experience

7-10 years of experience in CRO, Growth Marketing, E-commerce Analytics, or Digital Marketing. Proven track record of improving conversion rates and online revenue.